It is also possible to modify the base rate for agents for a particular customer. This feature allows you to customize service rates for each client, providing precise adaptation to the specific needs and requirements of each contract.
How to use it:
- Go to the main menu on the left side of your screen.
- Go to the Customers section.
- Search for the customer whose rates you want to modify and click View.
- Click on the Billing tab to see the current rates according to agent types.
- Click Edit, uncheck "Pay at default rate," enter the new hourly rate, then save.